ArtificialNexis

Product Care

Product Care

Optional monthly care for one accepted product, with a cost review and a small maintenance allowance. Plan your setup with our team.

Try the Product Care demo →

What is included

  • One accepted ArtificialNexis workload
  • One monthly cost and health review plus up to one hour of maintenance
  • Email support Monday–Friday, 09:00–17:00 SAST, excluding South African public holidays; initial response within two business days, not a guaranteed resolution time

What you receive

  • Monthly cost and health review
  • Maintenance/change log and recommendations

How we check it works

Monthly review delivered; maintenance work and time used recorded in the service report.

Running costs and optional care

US$149 per month for the scope below. Hosting, AI/API usage and third-party licences remain separate. Additional work needs a written quote; unused hours do not roll over.

Scope boundaries

New features, additional workloads, emergency incident response, 24/7 cover and unused-hour rollover are excluded. Extra work requires an approved quote. Existing signed support agreements are unchanged.

Before we start

An accepted workload, agreed monitoring access and a named customer contact. Product Care is optional and separately invoiced.

Delivery and handover

Month-to-month after workload handover. Cancel before the next renewal; no automatic card charges.

1. Choose a service

Starting prices exclude VAT, hosting, AI usage and messaging charges. We confirm scope, delivery and the final quote before accepting an engagement.

2. Complete the service brief

Required answers let us prepare before the working session. Never enter passwords, API keys, recovery codes or one-time authentication codes.

Never enter passwords, access keys or one-time codes.

3. Select the working session
Your contact details

Send your selections to our team. We will confirm availability and pricing with you. No payment is taken and your preferred dates are not reserved.

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