AI Messaging

What is included

• Website Starter — US$590 setup: one website chat, one language, up to 30 approved FAQs, lead capture and email handoff
• Connected — US$1,190 setup: Website Starter plus one WhatsApp Business number and one SMS sender for one agreed country
• Connected includes WhatsApp enquiry replies and setup of up to three approved message templates; template use remains subject to platform approval
• Connected includes opted-in SMS confirmations or notifications triggered by one agreed workflow, with consent and opt-out handling
• Two-way SMS replies require a supported country and reply-capable number; these are confirmed and separately scoped before commitment
• Inbox Assistant — US$790 setup: one dedicated forwarding address, up to five email categories and three reply templates, plus an email review queue with editable drafts. A person approves sending.
• Select Website Starter, Inbox Assistant, Connected messaging, or a combination in the options below. Website Starter uses email for lead handoff; inbox classification and reply drafting are included only when an Inbox Assistant option is selected.
• Website + Inbox — US$1,380 setup. Connected + Inbox — US$1,980 setup. Each selected service retains its scope limits. Additional chat platforms are assessed and quoted separately.

What you receive

• Selected website, WhatsApp/SMS and/or inbox workflows within their published limits
• For inbox options: forwarding setup instructions, configured categories/templates and a review queue with editable drafts
• Agreed sample-based acceptance results and one handover session
• Operating instructions, usage-budget settings and export/deletion guidance

How we check it works

Website questions use approved answers and unknowns reach the nominated team. For Connected, verify a WhatsApp enquiry and handoff plus an opted-in SMS notification to authorised test recipients; check opt-out, delivery errors and usage limits before handover. For Inbox Assistant, sample forwarded emails are categorised correctly and produce editable drafts; nothing is sent automatically. Combined options are checked against every included service’s acceptance criteria.

Running costs and optional care

No mandatory support retainer. Connected requires internet access and ongoing provider charges for WhatsApp messages, SMS segments, sender/number rental where applicable, hosting and AI usage. These are separately paid by the customer and estimated in writing before setup; no unlimited messages are included. Optional Product Care starts at US$149/month for one accepted workload. The website demo/trial does not provision WhatsApp or send SMS. Combinations can contain multiple workloads; we confirm a separate care quote for the selected services. A single-workload care fee does not cover every service in a combination.

Scope boundaries

Message credits, phone-number rental, hosting, model/API usage and provider fees are not included. Bulk campaigns, purchased contact lists, voice calls, additional numbers/countries, other chat platforms and custom CRM integrations require separate scope. Inbox options exclude direct Microsoft/Google mailbox connections, automatic email sending and historic-mail migration. Existing number migration and two-way SMS require a separate feasibility check. Existing signed agreements are unchanged.

Before we start

For Connected, the customer supplies an eligible WhatsApp Business account/number, SMS sender details and permission to message recipients. We confirm country support, registrations, account access, message templates and a monthly usage budget before accepting payment. Provider approvals can affect the delivery date; approval is not guaranteed. For inbox options, provide non-sensitive sample emails, agreed categories and reply templates, and a nominated reviewer. A forwarding address is used; direct mailbox access is separately scoped.

Delivery and handover

Delivery dates are confirmed after reviewing your samples and access. The 30-minute call is a free scoping discussion, not the full build.