Running costs and optional care
No mandatory support retainer. Hosting, model/API usage and third-party licences are separate, paid by the customer. We agree a written monthly cost estimate and usage limits before work starts. Optional Product Care starts at US$149/month for one accepted workload.
Example service fees: US$1,390 setup alone, or US$3,178 including 12 months of optional single-workload care. Both exclude VAT, hosting, AI usage and third-party charges. A multi-product bundle needs a separate care scope.
Scope boundaries
Handwriting guarantees, bespoke field extraction, document classification and accounting-system posting are separately scoped. Extra scope is quoted before work begins. These are starter setup fees for new engagements; existing signed agreements are unchanged.
Before we start
Provide approved content or non-sensitive samples, a technical contact and access to the agreed website or systems. We confirm feasibility, usage limits and the full written quote before any payment.